Refund Policy

Digital Products Refund & Return Policy

Thank you for shopping at North Aura Collective. Because our digital products — including PDF clinical reference guides, survival packs, and phrase banks — are delivered instantly via electronic download upon purchase, they are considered "used" once opened or downloaded.

North Aura Collective operates under a strict NO REFUNDS, NO RETURNS, and NO CANCELLATIONS policy on all digital products. Due to the instant delivery and nature of digital downloads, all sales are final. Once a guide is purchased, it cannot be "returned" and access cannot be revoked.

Why We Do Not Offer Refunds

Unlike physical goods, digital downloads cannot be physically sent back, returned to inventory, or un-downloaded once access has been granted. By completing your purchase, you acknowledge and agree that you will receive instant access to proprietary intellectual property and that you waive your right to a refund. This protects the integrity of our content and keeps prices fair for every nurse.

Exceptional Circumstances

We want you to be completely satisfied with your tools. While we maintain a strict final-sale policy, we will review refund or exchange requests on a case-by-case basis under the following rare conditions:

• Accidental Duplicate Purchases: If you accidentally purchased the exact same digital product twice in a single transaction or within 24 hours of each other, we will gladly refund the duplicate charge.
• Incorrect File Selection: If you mistakenly purchased the wrong guide but meant to buy a different one, we can exchange the files or issue store credit before the files have been downloaded.
• Corrupted or Broken Files: If the PDF file you received is corrupted or damaged due to a technical error on our backend, and our support team cannot provide a working replacement file within 3 business days, a full refund may be issued. Please note: incompatibility with an outdated app on your personal device does not qualify as a corrupted file.
• Technical Defects: If you experience issues opening or viewing your files and our support team is unable to resolve the technical error, a refund may be issued.

Technical Issues & Troubleshooting

If you have not received your download link or are having trouble opening your files, please check your spam, junk, or promotions email folders first.

If you still require assistance, do not hesitate to contact us. We are fully committed to ensuring you get seamless access to your resources. Please email us through our Contact Page or hello@northauracollection.com and include:

• Your full name
• Your order number (e.g., #1001)
• A brief description of the technical issue you are experiencing

Our support team typically responds within 24 to 48 hours, excluding weekends and statutory holidays.

Lost or Corrupted Files

If you lose your download link or your file becomes corrupted, contact us at hello@northauracollection.com and we will re-send your purchase free of charge. Your lifetime access means you can re-download your guides at any time.

Policy Acknowledgement

By checking out and completing a purchase on our store, you explicitly agree to this Digital Product Refund Policy and waive any right to initiate a chargeback or dispute regarding digital delivery fulfillment.

Questions Before You Buy?

Not sure which guide is right for you? Reach out before purchasing and we will help you pick the best bundle for your unit or experience level.